All custom made products ordered/ purchased from Hexi have an approximately 4-6 week manufacture time which may increase in busy periods without notice. Any service offering free postage or envelope post will be sent using an unregistered shipping option done so at the customer's own risk, please allow up to 14 days for standard / non-trackable post to arrive once sent. We advise for items that are time critical that express postage is purchased and an email is sent to Hexi stating the date of need.
All custom made items are made in Australia by hand. As such variations in paint colour, wood/grain can occur and are expected in a normal product. Wood grain direction may vary. Grain within our timber and bamboo products may have some splintering this is perfectly normal due to the natural aspect of the material. Due to manufacturing techniques, some product will have charred edges and smoke marks this is normal and within the scope of the product.
If an item is disputed with a PayPal dispute we reserve the right to request additional postage fees to comply with PayPal's terms, for example, if an item has been disputed and originally a no tracking method was selected we require that the additional fee is paid in full to upgrade to a registered shipping method.